Terms & Conditions

Volume 1.00
September - December 2019

Administrators and Staff

Yuen Chun Wong (Ray Wong)

President & Chief of Management

Office: (347) 369-4398 | Cell: (917) 940-6697

Email: [email protected]

Mike J. Hwang

Vice President & Chief Executive Officer

Office: (347) 369-4398 | Cell: (917) 885-7806

Email: [email protected]

School Calendar

The following holidays will be observed by the school and classes will not be held. Holidays are not counted as part of the contracted time schedule and are calculated into your contract.

Observed Holidays

New Year's Day

Chinese New Year

Martin Luther King's Day

Independence Day

Memorial Day

Labor Day

Thanksgiving

Christmas

Class Schedules

The total hours of the program may vary and are dependent upon the curriculum. Business hours are from 9:00 A.M. until 7:00 P.M. Monday to Fridays. Please contact the school administrators for further info on weekend hours. 

  • Classes are scheduled Monday through Friday from 10:00 A.M. until 6:30 P.M.
  • Saturday classes are only available by appointment and must be scheduled in advance with the Chief executive officer before registering

  • Make-up sessions are scheduled by trainers who based upon the status of the returning student and is fully up to the trainer’s discretion

Program Starting Dates

All courses offered are scheduled based on the number of students and the availability of trainers. Please contact an administrator for full details and information.

Registration Requirements

Students may register for the courses offered by the school up to one week (5 business days) prior to the start of the course, any students requesting within the week before the start of the course must contact administrators for further information. Students may register in person or over the phone with any administrator or officer. Students who are registering in person must present the following documents & item(s):

  • Identification (Current driver’s license, NYC Identification Card, Passport, or any identification registered with the state of NY)

  • Full payment for administrative and tuition fees (We accept cash, personal checks, and money orders. No other forms of payment will be accepted without permission from the Chief Executive Officer)

Schools Policies

Entrance Requirements

  1.  All Students must be at least (18) Years of age on or before the first day of class
  2.  Students must possess a 10 Hour Osha Card prior to registration of the course. In the case the student does not possess this card please be aware the course(s) provided to you will be limited
  3.  The minimum educational requirement for enrollment is the Ability to Benefit which is defined as:
    1.  Ninth (9th) grade reading and math level as measured by the Tests of Adult Basic Education (TABE) or another test approved by the USDOE.

    2.  An interview with an administrator or officer to review the TABE scores of the student and discuss any prerequisites needed for enrollment.

Attendance Requirements

American Certification Institute records the daily attendance of each student in accordance with the guidelines of the Occupation, Safety, and Health Administration. Records of student’s attendance will be kept on file and are available for student review. This school requires students to be in attendance for 100 percent of the course without exception. Absence from any part of the course requires the student to submit a leave of absence form and are required to make up the required hours in order to receive the certification offered by the course taken. Students who do not make up the required hours of attendance may be taken off or dismissed from the course at the school’s discretion based upon the course requirements and leave of absence conditions.

Leave of Absence

Students will be granted a leave of absence upon request. The following guidelines must be adhered to:

  1.  The request for a leave of absence must be submitted to the trainer or an administrator
  2.  The request must have the date that the student will begin to leave and the expected date of return to the school along with a proper reason as stated in the form provided by the school

  3.  The absence of leave form must have the approval of the trainer or administrator with signature
  4.  Leaves of absence will be honored within the student’s absence of leave contract and shall not extend beyond the contract without a new contract being formed. Should the student require an extended leave of absence and can not fill out a form in person, he/she should call the office to inform an administrator of the issue before the expected date of return to the school for further instructions. If the student does not contact the school after the expected date of the return the school will terminate the student’s contract and the student may be eligible for a refund based upon the conditions set forth by the contract terms and eligibility. If eligible, the school will process the refund based upon the conditions of the school’s refund policy which is explained to the student before or during the registration of the course.

Note: Each individual situation will be handled privately. The school will make every effort to help students meet their education goals. It will be necessary to meet with an administrator before returning to class. Leave of absences that extend beyond the original contract may be subject to additional tuition costs. Students should be fully prepared to make up all hours lost prior to reentry into the course without exception.

Class Cuts

Hours lost due to cutting classes will be recorded as unregistered absences. Students with unregistered absences are subjected to dismissal from the course after (2) days if there is no contact from the student from the day of the absences. If the student has missed the class intentionally, they will be subjected to dismissal without exception from the course at the school or trainer’s discretion. Should the student come back to the school with a valid reason for unregistered leave the school may allow the student to make up all hours of the course and receive course certification.

Make-up Classes

For the students to meet their course certification goals they must fully attend all required hours of the course program without exception. Course hours missed due to absences or leave of absences need to make up by the students in full as per the requirements of Osha trainers & student requirements. The students must make up all hours of the course within (7) calendar days of returning to school. Please contact an administrator for the school’s make-up class schedule for days and times available. Students should meet with their instructor to get any missed materials given during regular course times. Students who do not take advantage of the school’s make-up policy may need to consult an administrator for options. When applicable, should the student request to wait until the missed lesson is offered in another class, the student needs to be aware that this may change in completion date and may result in contract amendment.

Tardiness

Developing good work ethics is a vital skill and a crucial part of the training at American Certification Institute. Students arriving late for class are interrupting the instructor and other students. The following recording system will be used for tardiness.

  • 15 to 30 minutes late will be counted as 1 hour of missed course hours
  • 31 to 90 minutes late will be counted as 2 hours of missed course hours
  • Beyond 91 minutes and the student will be subjected to course hours review and mandatory make-up for course certification

It is the responsibility of the student to make up all missed hours of the course program without exception. American Certification Institute encourages all students to plan to arrive at the school at least 20 minutes before the start of class.

Code of Conduct

The following conduct will not be accepted and will not be tolerated on school grounds and during course or business hours.

    1.  All forms of bias including race, ethnicity, gender, disability, national origin, and creed as demonstrated through verbal and/or written communication and/or physical acts.
    2.  Sexual harassment including creating a hostile environment and coercing an individual to perform sexual favors in return for something.
    3.  All types of proven dishonesty, including cheating, plagiarism, knowingly furnishing false information to the institution, forgery, and alteration or use of institution documents of identification with intent to defraud.
    4.  Intentional disruption or obstruction of teaching, research, administration, disciplinary proceedings, public meetings, and programs, or other school activities.
    5.  Physical or mental abuse of any person on school premises or at functions sponsored or supervised by the school.
    6.  Theft or damage to the school premises or damage to the property of a member of the school community on the school premises.
    7.  Failure to comply with directions of institutional officials acting in the performance of their duties.
    8.  Violation of the law on school premises in a way that affects the school community’s pursuit of its proper educational objectives. This includes, but is not limited to, the use of alcoholic beverages and/or controlled dangerous substances on school premises.

Conditions for Dismissal

Students may be dismissed or taken off the course for the following reasons:

  1.  Not meeting the financial responsibilities to the school
  2.  Missing any hours of the school course curriculum and not willing to perform the make-up time
  3.  Non-compliance with the school’s rules regulations, code of conduct, and policies
 

The school will issue a letter of dismissal to the student, should it become necessary to dismiss a student. The dismissal letter will contain the date of the offense and the reason the student is being dismissed. The letter shall also contain the student(s) eligibility for a refund in accordance with the school’s refund policy

Re-Entry Policy

Students that have been dismissed from the school and are requesting re-entry must put the request in writing to the school’s chief officer. In the case where the student was dismissed for excessive lateness or absence, the student may re-enter the course based on their given reasons for the lateness or absence and conduct, however, it will ultimately be the decision of the school or the person who reviews the student. Should the student be readmitted into the course through the permission of the school or reviewer, the student will be required to retake the entire course to apply for the certification unless given exception by the reviewer. Should the student not be required to take the entire course front the start, he/she will be placed into the make-up program and will attend class or will be scheduled to attend according to their previous attendance record in accordance with the Osha training law. It may be possible for the student to be scheduled to take on private lessons based upon the attendance record of the student and/or the decision of the reviewer. Should the student request for re-entry and have private lessons, the contract fee will be altered accordingly to match the services rendered or requested. The decision panel is final, and the student will receive a letter within (5) to (10) business days from the school director stating the decision of the review.

Student Complaint/Appeal Process

Students who have a complaint or who would like to appeal a dismissal must request in writing an appointment for an interview with the school director or the Chief Officer. The written request should include the following information:

  1.  Student’s full name, last four digits of their social security number (or NYC ID number, driver’s license if applicable), and current address

  2.  Statement of the concern including dates, times, instructors, and if applicable, other students involved
  3.  Date of complaint letter and signature of the student
  4.  Date in which the student would likely be available for a meeting with the school director and/or officer. These dates must be within (10) calendar days of the complaint, any date exceeding (10) calendar days will need to notify the school director or officer directly within (5) calendar days by the date of the offense. Any other ways of submission will not or no longer be accepted

The school director or officer will notify the student in writing of the appointment date in which the concerns or appeal will be addressed. The school assures that it I will use all necessary efforts to bring the matter to a conclusion to a reasonable and satisfactory end for all parties. Should it be necessary the school will bring in the entire school board to assist in hearing the student and come to a decision based upon anonymous votes. All decisions of the director and/or the school boards are final. Should the student cancel their contract on the day of the resolution of the dispute, the refund policy will be calculated based upon that date and the number of hours the student has completed the course if the student is eligible.

Grading System

Courses offered by the institute do not require any form of grading as the purposes of the course are for a certification based upon the required hours of attendance, however, the school may test the student(s) if it deems it necessary to test the student(s). Should the students need to be tested and fails to reach the required grade of (71%) the school may deny the student(s) their certification. If the student has been denied certification, the school will allow the student to retake the test after a 1-hour review or on a different date of the student(s) choice. Should the student(s) fail again, the school may deny the student their certification due to a lack of understanding of the course material. In such a case the student will not be given a refund and instead will be required to take the course again, all of this will be done based upon the school or trainer’s judgment based upon the situation of each course class.

For courses that require a grading system based upon test, the American Certification Institute will be evaluated using written examinations and skill development tests. There will be no standard grading system for the school as each program which requires a grading system will be in accordance with the laws of each course program and their respective state laws set down by the State Department, Association, Organization, and/or Agency unless the school decides upon a mandatory test to evaluate students based upon their understanding of the course materials. Should the school decide the need for testing the students please see the following grading system below.

Grade Percentage

Grade %

91 – 100

81 – 90

71 – 80

70 & Below

Description

Excellent

Above Average

Average

Failure

Comment

  • Student(s) show exemplary understanding of the course material and will be exempt from any further testing based on the course material up to this point
  • If the Class average is in this region, the class will no longer be subjected to any further testing by the school unless required by course curriculum or law

  • Student(s) show a good understanding of the course material. The school/trainer may exempt from taking any further testing based on the course material up to this point

  • If the Class average is in this region, the class may or may not be subjected to any further testing by the school if the school or trainer, unless required by course curriculum or law
  • Student(s) show an average understanding of the course material. The school/trainer may continue to issue tests which include course material up to this point.

  • If the Class average is in this region, the class may be subjected to further testing by the school if the school or trainer so chooses. Further testing will be performed if required by course curriculum or law.

  • Student(s) show a poor understanding of the course material. The school or trainer may bar the student from receiving his or her certification and dismiss them if the school deems such action is required. See conditions of below average grades for more details

  • If the Class average is in this region, the school/trainer will be subjected to evaluation from the students. See conditions of below average grades for more details

Grade Percentage

91 – 100 (Excellent)

  • Student(s) show exemplary understanding of the course material and will be exempt from any further testing based on the course material up to this point
  • If the Class average is in this region, the class will no longer be subjected to any further testing by the school unless required by course curriculum or law

81 – 90 (Above Average)

  • Student(s) show a good understanding of the course material. The school/trainer may exempt from taking any further testing based on the course material up to this point

  • If the Class average is in this region, the class may or may not be subjected to any further testing by the school if the school or trainer, unless required by course curriculum or law

71 – 80 (Average)

  • Student(s) show an average understanding of the course material. The school/trainer may continue to issue tests which include course material up to this point.

  • If the Class average is in this region, the class may be subjected to further testing by the school if the school or trainer so chooses. Further testing will be performed if required by course curriculum or law.

70 & Below (Failure)

  • Student(s) show a poor understanding of the course material. The school or trainer may bar the student from receiving his or her certification and dismiss them if the school deems such action is required. See conditions of below average grades for more details

  • If the Class average is in this region, the school/trainer will be subjected to evaluation from the students. See conditions of below average grades for more details

A class’s Grade Point Average (G.P.A) is based upon the sum of all grades received through testing and divided by the total number of tests.

Conditions for Below Average Grades

Any student(s) who fail to meet the minimum grade point percentage on a test or series of tests will be subjected to barring from the certification offered by the course due to the school/trainer’s judgment or by the course requirements set for by law. In such a case the student will be dismissed from the course and will be required to take the course again from the start, as well given a refund if the student(s) is eligible.

Should the class average testing score fail to meet the minimum grade point percentage the school will be subjected to evaluation from the students. If the evaluation is poor, the students will be given a choice of either a full refund or a change of class with a new trainer with no extra charges.

Instructor Evaluation Techniques

Instructor evaluations are conducted at the end of every course offered by the institute as well as in special conditions such as the condition of below-average class grades. Evaluations are reviewed by the entire school board on a monthly or conditional basis and are used to improve instructor quality.

Student Evaluation Techniques

Students are subjected to testing as required by the course curriculum and/or by the judgment of the school based on the progress of the course curriculum or to determine the class average understanding of the course materials. Testing scores of individual students that score below (71) percent are an indication that the necessary understanding of the course materials for certifications have not been met. In such a case the school may deny the student from receiving certification offered by the course and dismiss the student from the course. If the student is not dismissed from the course, the student(s) may be eligible to retake the test or take further testing to prove that they understand the course materials. To ensure that students meet the minimum requirements set by the curriculum, students are advised to seek extra tutoring from the school, independent studying, or practice as necessary.

Should the Student(s) be reassigned to a different class based on the circumstances, all previous evaluations will no longer be valid, and the Student(s) new class evaluation will not be affected.

The test given to the students by the school to determine their understanding of the course materials shall be but not limited to, oral quizzes, skill development test, hands-on skill evaluation, and/or individual and group projects. These tests will be given based upon the judgment of the school or trainer unless required by the course curriculum.

Dismissal or Withdrawing from the Course/School

Student(s) that wish to withdraw from the course or school are required to submit a withdrawal notification to the school director or trainer. This document can be hand-written and must contain the student’s name, student ID number, and date of withdrawal. All financial obligations on the part of the school and the student will be calculated based using the return policy of the school and to be set on the date of the student’s official withdrawal. It is the student’s responsibility to formally withdraw from the school on the accepted date given to the school by the student on their withdrawal notification. Failure to withdraw from the course/school will result in failing grades (If applicable), breach of contract, dismissal, and additional financial obligations.

Student Records

Student(s) records will be maintained by the school until the school closes. At the time, records will be forwarded to the New York City Department of Education as well as the New York City Department of labor and any other related New York City agency. Upon being certified Student(s) will be given a copy of their records. These records should be maintained indefinitely by the student. The records that the school will maintain are as follows: 

  1. Attendance records
  2. Academic progress and grades (if applicable to the course)
  3. Financial records
  4. Copy of student’s NYC Identification card (Or identification used by the student)
  5. Copy of student’s certification
  6. Records of meetings, appeals, disciplinary actions, and dismissal
  7. Medical Records (If applicable)
  8. Enrollment agreement

Student records are maintained by the school chief officer and director and are available for review by the student at any time. Students may submit any information updates to the school such as an address, name, or Identification. Any updates will be performed with haste and will be made available (2) weeks or (14) calendar days from the date of submission to the school. All records are private and are handled with confidentiality.

Refund Policy

Should student’s enrollment be terminated, or should the student withdraw for any reason(s), all refunds will be made according to the following refund schedule:

  1. Students who wish to cancel their enrollment in a course or at the school must do so by first informing a school director, officer, or trainer. Students may do this at any time but must understand that the timing of when they inform someone will affect their eligibility for a refund as well as their refund amount. The informed person will provide the student with an institute Refund form & Contract, if necessary. The student must fill out all required sections of the form and submit it to the informed person or a filing representative of the institute within (5) calendar days of receiving the form.
  2. All money will be refunded if the applicant is not accepted by the school, admitted into the course, and/or has yet to complete any part of the course. The student will receive their refund within (5) business days after the signing of the institute’s Refund form & Contract.

  3. Cancellation after the start of the class will subject the student to institutes partial refund calculation as stated in the institute’s Refund form & Contract.